Return and Refund Policy

Last updated: July 30, 2026

This Return and Refund Policy applies to products purchased directly from the Toplux online store.

This Policy does not limit any rights or remedies that cannot be waived under applicable federal or state consumer protection law.

30-Day Return Window

Toplux accepts eligible return requests submitted within 30 calendar days after the order is delivered.

When carrier tracking is available, the return window begins on the date the carrier marks the package as delivered. If tracking is unavailable or inaccurate, the actual delivery date will apply.

After Toplux approves a return, the customer must ship the product back within 14 calendar days of receiving the return instructions.

Return Eligibility

To qualify for a standard return, the product must:

• Have been purchased directly from Toplux.
• Be returned within the applicable return period.
• Be unused and in resalable condition.
• Include all original components, accessories, labels, instructions, and promotional items.
• Be returned in its original packaging when reasonably possible.
• Be accompanied by the Toplux order number or another valid proof of purchase.
• Comply with the product-specific conditions below.

Toplux may request photographs or additional information before authorizing a return.

Dietary Supplements and Other Ingestible Products

For health, safety, and quality-control reasons, dietary supplements and other ingestible products returned because of a change of mind must be:

• Unopened.
• Unused.
• Unconsumed.
• In their original container.
• Protected by the original factory seal, safety seal, or tamper-evident closure.
• Free from damage, contamination, alteration, or improper storage.

An opened dietary supplement is not eligible for a standard change-of-mind return unless:

• The product arrived damaged.
• The safety seal was already broken at delivery.
• The product is defective, contaminated, expired, or otherwise unsafe.
• The customer received the wrong product.
• A separate written money-back guarantee displayed on the applicable product page expressly covers opened products.
• A return or refund is otherwise required by law.

Opening the outer shipping box does not make a product non-returnable. The restriction applies to the product’s factory seal, safety seal, tamper-evident closure, or internal packaging.

Non-Ingestible Products

A non-ingestible product must be unused, unworn, unwashed, unaltered, and free from stains, odors, cosmetic residue, pet hair, or other signs of use.

The customer may inspect the product to the extent reasonably necessary to confirm its appearance and basic characteristics.

Non-Returnable Products

The following products are not eligible for a discretionary return unless they are defective, damaged, incorrectly supplied, or returnable under applicable law:

• Opened or used dietary supplements and other ingestible products.
• Gift cards, except where redemption or refund is required by law.
• Downloadable or digital products after access or delivery.
• Personalized, customized, or made-to-order products.
• Products clearly identified as “Final Sale” before purchase.
• Perishable products.
• Products damaged through misuse, neglect, improper storage, unauthorized alteration, accident, or failure to follow label instructions.
• Products not purchased directly from Toplux.
• Products returned without sufficient information to identify the original order.

A discounted or promotional product is not automatically final sale. It is non-returnable only when it was clearly identified as final sale before the customer completed the purchase or when another stated exclusion applies.

How to Request a Return

To request a return, email toplux.shop@hotmail.com and include:

• Your full name.
• Your Toplux order number.
• The email address used at checkout.
• The product or products you wish to return.
• The reason for the return.
• The quantity being returned.
• Photographs when the product is damaged, defective, incorrect, expired, unsealed, or otherwise affected by a quality concern.

Do not mail a product before receiving return authorization and instructions from Toplux.

After approving the request, Toplux will provide the applicable return address and any packaging or shipping instructions.

Products sent to an unconfirmed address may be delayed, refused, or returned to the sender if Toplux cannot identify the order or process the shipment safely.

Return Shipping Costs

Customers are responsible for return shipping costs when a product is returned because of:

• A change of mind.
• An incorrect product selection.
• Preference.
• An address issue caused by information supplied by the customer.
• Another reason not caused by Toplux.

Toplux will pay or reimburse reasonable return shipping costs when:

• The wrong product was delivered.
• The product arrived damaged.
• The product arrived with a broken safety seal.
• The product is defective or materially different from its description.
• The return is required because of an error by Toplux.
• Applicable law requires Toplux to bear the cost.

Toplux does not charge a restocking fee. The restocking fee is USD 0.

If Toplux offers a prepaid return label for a return whose shipping cost is the customer’s responsibility, the cost of the label will be disclosed in USD before use. With the customer’s authorization, that amount may be deducted from the refund.

Customers should use a trackable shipping service and retain the shipping receipt. Until a customer-funded return is delivered to the authorized return location, the customer is responsible for loss or damage during return transit.

Damaged, Defective, Expired, Unsealed, or Incorrect Products

Inspect your order promptly after delivery.

Do not consume or use a product if:

• The safety seal was broken before delivery.
• The container is leaking, cracked, swollen, punctured, or severely damaged.
• The product has an unusual odor, color, texture, or appearance.
• The expiration or best-by date had passed before delivery.
• The product does not match what was ordered.
• The product is subject to a safety recall.
• You otherwise reasonably believe the product may be unsafe.

Email toplux.shop@hotmail.com as soon as reasonably possible and include:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the safety seal or tamper-evident closure.
• Photographs of the lot number and expiration or best-by date.
• Photographs of the outer packaging and shipping label when relevant.

Keep the product and packaging until Toplux confirms whether they are needed for inspection, return, disposal, or a carrier claim.

After reviewing the issue, Toplux may offer an appropriate remedy, including:

• A replacement.
• A refund.
• A reshipment of a missing item.
• Another remedy accepted by the customer.

Product Safety and Adverse Reactions

If you experience or suspect a serious adverse reaction:

1. Stop using the product.
2. Seek advice from a qualified healthcare professional.
3. Call emergency services when immediate medical attention is required.
4. Keep the product, container, label, lot number, and remaining contents.
5. Contact Toplux at toplux.shop@hotmail.com.

A request for health information will be limited to what is reasonably necessary to evaluate the report, comply with legal obligations, and protect product safety.

Promotional Bundles and Multi-Buy Offers

When a product is purchased as part of a bundle, buy-one-get-one offer, multi-buy promotion, or other package discount, the customer must return all products included in the promotion to receive a full refund for the promotional purchase.

If only part of the promotion is returned, Toplux may recalculate the refund based on:

• The products retained by the customer.
• The individual value of the products.
• The allocation of the original discount.
• The terms disclosed when the order was placed.

A product supplied at no additional charge does not generate a refund greater than the amount actually paid for that product, which may be USD 0.

A complimentary gift must be returned when the customer returns the qualifying purchase for a full refund. If the gift is not returned, its disclosed value in USD may be deducted where permitted by law.

Exchanges

Toplux does not guarantee direct exchanges because inventory may change.

The most reliable way to obtain a different product is to:

1. Request a return for the eligible original product.
2. Place a new order for the desired product.

The replacement order is a separate transaction and will be charged in USD at the price shown when the new order is submitted.

Refund Processing

After receiving and inspecting a return, Toplux will notify the customer whether the refund has been approved, partially approved, or denied.

Approved refunds are generally initiated within 10 business days after inspection.

Refunds are issued:

• In USD.
• To the original payment method.
• For the amount actually paid after discounts, credits, and promotions.
• Subject to any lawful deductions disclosed under this Policy.

A bank, card issuer, or payment provider may require additional time to post the refund.

Toplux is not responsible for:

• Foreign exchange-rate changes.
• Foreign transaction fees.
• Bank fees.
• Payment-provider fees independently imposed on the customer.

Original Shipping Charges

Original shipping charges are not refundable for a standard change-of-mind return.

Original shipping charges will be refunded when:

• Toplux shipped an incorrect product.
• The order arrived materially damaged or defective.
• The order was canceled before shipment.
• The shipment was not completed.
• Toplux expressly agrees to the refund.
• Applicable law requires the refund.

When expedited shipping was selected, Toplux is not required to refund the difference between expedited shipping and the least expensive standard shipping method unless the shipping failure was caused by Toplux or a refund is required by law.

Partial Refunds or Denied Returns

Toplux may reduce or deny a discretionary refund when:

• The product was opened or consumed and no applicable guarantee covers it.
• The returned product does not match the ordered product.
• The product is missing components, accessories, promotional items, or packaging.
• The product was damaged after delivery through improper handling or storage.
• The return was shipped after the applicable deadline without prior approval.
• The request involves fraud, falsified documentation, abuse, or repeated misuse of the return process.

Any reduction will be limited to the extent permitted by law. Toplux will provide the reason for a denied or reduced refund.

Order Cancellations

To request cancellation, email toplux.shop@hotmail.com as soon as possible.

Toplux cannot guarantee cancellation after an order:

• Enters fulfillment.
• Is packed.
• Is assigned to a carrier.
• Has been shipped.

If Toplux successfully cancels an unshipped order, the amount collected will be refunded in USD to the original payment method.

If cancellation is no longer possible, the customer may request a return after delivery, subject to this Policy.

Undeliverable or Refused Packages

A package may be returned because of:

• An incorrect or incomplete address.
• Repeated failed delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
• Failure to pay customs or import charges that were disclosed before purchase.
• Carrier restrictions.

When the return was not caused by Toplux, actual shipping, return-carrier, customs, or handling costs may be deducted from the refund where permitted by law.

Refusing a package does not automatically guarantee a full refund.

Missing Refunds

If Toplux confirms that a refund has been issued but it does not appear on your account:

1. Check the original payment account.
2. Contact your bank, card issuer, or payment provider.
3. Allow the provider’s stated processing period.
4. Email toplux.shop@hotmail.com if the provider cannot locate the refund.

Consumer Rights

Nothing in this Policy limits any warranty, remedy, refund right, or consumer protection that cannot lawfully be waived.

Where this Policy conflicts with a mandatory federal or state consumer protection requirement, the mandatory requirement will control.

Contact

For questions about returns, damaged products, exchanges, cancellations, or refunds, contact Toplux:

Email: toplux.shop@hotmail.com