Shipping Policy

Last updated: July 30, 2026

This Shipping Policy applies to products purchased directly from the Toplux online store.

Shipping Destinations

Toplux ships only to countries, states, territories, regions, and postal codes available for selection during checkout.

If a destination cannot be selected or accepted during checkout, Toplux does not currently offer shipping to that destination for the applicable product or shipping method.

Availability may change because of:

• Carrier coverage.
• Legal restrictions.
• Customs requirements.
• Product restrictions.
• Package size or weight.
• Operational conditions.

Order Processing

Processing begins after:

• The order is submitted.
• Payment is authorized.
• Required information is received.
• Any necessary security review is completed.

The processing time applicable to an order will be displayed on the product page, in the cart, during checkout, or in the order confirmation.

Business days are Monday through Friday, excluding United States federal holidays, unless a different schedule is expressly stated.

Processing may take longer because of:

• High order volume.
• Promotional events.
• Inventory issues.
• Payment review.
• Address verification.
• Fraud-prevention checks.
• Carrier disruption.
• Severe weather.
• Public holidays.
• Events outside Toplux’s reasonable control.

Estimated Delivery Time

The estimated delivery date or delivery window applicable to the order is displayed during checkout or in the order confirmation.

A delivery estimate begins according to the terms shown at checkout and may include separate processing and carrier-transit periods.

Delivery dates are estimates unless Toplux expressly identifies a particular date as guaranteed.

Federal Shipment Timing

Toplux will maintain a reasonable basis for any advertised shipping time.

If no shipping time is stated, federal rules generally require internet sellers to ship within 30 days. If Toplux cannot ship within the promised period, Toplux will provide a legally compliant delay notice and allow the customer to consent to the delay or cancel the unshipped order for a refund.

Shipping Charges

Available shipping methods and charges are displayed before the order is submitted.

All shipping charges collected by Toplux are displayed in USD.

Rates may depend on:

• Destination.
• Package weight.
• Package dimensions.
• Product type.
• Order value.
• Shipping speed.
• Carrier availability.
• Promotional eligibility.

A shipping promotion will not be applied retroactively to an order that did not qualify when submitted.

Free Shipping Offers

When Toplux offers free shipping, the applicable conditions will be displayed before purchase.

Free shipping may depend on:

• A minimum order value in USD.
• Destination.
• Product.
• Shipping method.
• Promotional period.

Unless expressly stated otherwise, free shipping applies only to the eligible standard shipping method.

Taxes, Customs Duties, and Import Charges

Applicable sales tax collected by Toplux will be displayed during checkout.

For international shipments, the recipient may be responsible for:

• Import duties.
• Customs taxes.
• Brokerage fees.
• Carrier handling fees.
• Other government assessments.

Unless checkout expressly states otherwise, those charges are not included in the product price or shipping amount collected by Toplux.

Customs authorities may require identification or documentation from the recipient.

Toplux does not control customs decisions, charges, or processing times.

International Product Restrictions

A product legally sold in the United States may be restricted in another country.

Toplux may cancel or restrict shipment when:

• Importation is prohibited.
• An ingredient is restricted.
• Required documentation cannot be provided.
• The carrier refuses the product.
• Shipping would violate applicable law.
• Customs requirements cannot reasonably be satisfied.

If Toplux cancels an unshipped order for one of these reasons, amounts collected for the canceled products will be refunded in USD.

Customers are responsible for reviewing the import rules applicable to their destination.

Order Confirmation and Tracking

After an order is submitted, Toplux sends a confirmation to the email address provided at checkout.

When tracking is available, Toplux sends a shipment confirmation containing:

• Carrier information.
• Tracking number.
• Tracking link.
• Available delivery updates.

Tracking may take time to update after a label is created.

A “label created” status does not necessarily mean that the carrier has physically received the package.

Split Shipments

Toplux may ship products from the same order separately because of:

• Inventory location.
• Product availability.
• Package size.
• Shipping restrictions.
• Fulfillment requirements.

A customer may receive multiple shipment confirmations and tracking numbers.

Toplux will not charge additional shipping solely because Toplux chooses to split an order after checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient name.
• Street number and name.
• Apartment, suite, or unit.
• City.
• State or province.
• Postal code.
• Country.
• Necessary delivery instructions.

Email toplux.shop@hotmail.com immediately if an address needs correction.

Toplux cannot guarantee an address change after fulfillment begins.

A carrier may refuse a change or charge a redirection fee.

Toplux is not responsible for a delay caused solely by incorrect or incomplete information supplied by the customer, except where liability cannot lawfully be excluded.

P.O. Boxes and Restricted Addresses

Some carriers or expedited services cannot deliver to:

• P.O. boxes.
• Military addresses.
• Parcel-forwarding services.
• Certain remote locations.

Available methods will be displayed at checkout.

Additional delivery time may apply.

Shipping Delays

Carrier delays may occur because of:

• Severe weather.
• Customs processing.
• Public holidays.
• Labor disruption.
• Transportation interruption.
• Incorrect addresses.
• Security reviews.
• Events beyond reasonable control.

If Toplux cannot ship within the promised period, Toplux will provide the options required under applicable law.

A customer who cancels an unshipped order because of an applicable delay will receive a refund in USD to the original payment method.

Preorders and Backorders

A preorder or backordered product may have a processing or shipping date different from standard orders.

The applicable estimate will be displayed before purchase or communicated after the order is placed.

If an order includes both available and preorder products, Toplux may:

• Hold the order until all products are available.
• Ship the products separately.
• Offer another reasonable option.

If a preorder is materially delayed, Toplux will provide the cancellation and refund options required by law.

Damaged Shipments

Inspect your package promptly.

If a package or product arrives damaged, email toplux.shop@hotmail.com and include:

• Order number.
• Photographs of the outer package.
• Photographs of the shipping label.
• Photographs of the product.
• Photographs of the safety seal.
• Description of the damage.

Keep the packaging until Toplux confirms that it is no longer needed.

Do not consume an ingestible product if its seal, container, or contents appear compromised.

Lost Shipments

If tracking has not updated for an unusual period or the delivery window has passed, contact toplux.shop@hotmail.com.

Toplux may open a carrier investigation.

The customer may be asked to provide:

• Order number.
• Tracking number.
• Confirmation of the address.
• A statement of non-receipt.
• Information concerning possible delivery locations.

Depending on the circumstances and applicable law, Toplux may provide:

• A replacement.
• A refund in USD.
• Another appropriate remedy.

A carrier investigation will not be used to delay a legally required remedy indefinitely.

Packages Marked as Delivered

If tracking shows “delivered” but the package cannot be found:

1. Check entrances, mailrooms, reception areas, and parcel lockers.
2. Check permitted safe-drop locations.
3. Ask household members, neighbors, or building staff.
4. Confirm that the order address is correct.
5. Contact the carrier for delivery details.
6. Contact toplux.shop@hotmail.com if the package remains missing.

Toplux will review the delivery information and provide reasonable assistance.

A carrier’s electronic delivery scan does not automatically eliminate a claim when the package was not actually delivered correctly.

Risk of Loss

Unless applicable law provides otherwise, risk of loss remains with Toplux until the product is delivered to the shipping address provided in the order.

After valid delivery, responsibility for protecting the package generally transfers to the recipient.

Returned-to-Sender Packages

A package may be returned to Toplux because of:

• Incorrect or incomplete address.
• Failed delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
• Customs restrictions.
• Failure to pay disclosed import charges.
• Carrier limitations.

If the return was caused by Toplux, reshipment or refund will be provided without an unreasonable charge.

If the return resulted from customer-supplied information or failure to collect the package, Toplux may require payment of actual reshipping costs in USD.

Where permitted by law, actual shipping, return-carrier, customs, or handling costs may be deducted from a refund.

Order Cancellations

Email toplux.shop@hotmail.com as soon as possible to request cancellation.

Cancellation cannot be guaranteed after an order enters fulfillment or is shipped.

When Toplux successfully cancels an unshipped order, the amount collected will be refunded in USD.

Contact

For questions about processing, shipping, tracking, customs, delays, or delivery, contact Toplux:

Email: toplux.shop@hotmail.com